Save time and money by using remote computer support.
Remote IT services free up your team to focus on moving the business forward.
Today’s businesses are under more pressure than ever to move fast and stay ahead of the competition. However, moving quickly, with limited resources, can be a constant challenge Remote Managed IT Services. A solution can be expanded with managed IT remote help desk services. It allows you to plug holes in your existing IT equipment, without breaking your budget.
What is remote IT support?
In the managed services sense, it is an extension of your internal team. These services allow you to partner with a third-party provider to help you with tasks spanning remote data storage, remote data backup, remote administration, and monitoring. Think of it as an opportunity to offload repeatable maintenance tasks to external resources, freeing up your internal team for high-priority initiatives.
Three main benefits are considered for remote IT support services: cost reduction, an improved support model, and continuous monitoring and remediation.
By using a third party to provide Level 1, and in some cases Level 2, care, you can reduce operating costs while still meeting business demands. Below we present some evaluation points in favor of the remote support service.
A sensible way to reduce operating expenses.
A well-organized and operated managed services operation typically employs large support staff that provide services to multiple clients simultaneously. They can spread labor costs across multiple clients and can provide support services at a cost well below an hourly wage or typical salary rate for a full-time employee.
Close the gaps in your support model.
It’s easy for IT teams to lose sight of their own IT service management priorities as they juggle competing projects and long-term initiatives. Often stretched IT teams often choose to delegate support tasks to a help desk staff member. While this may seem smart (and affordable) at a glance, it won’t work for every business. Outsourcing help desk services to a trusted managed services provider is often a strategy for improving Tier 1 support. There is a lot to be said for peace of mind knowing that a company is constantly monitoring its support needs.
According to CompTIA, “improving the efficiency and reliability of IT operations is a leading factor in moving forward with an MSP for 56 percent of companies with 100 or more employees and 47 percent of companies with fewer than 100 employees.” ».
Continuous monitoring and remediation
The complexities of the cloud have led many companies to adopt the idea of managed service providers for remote IT help desk needs. After all, the stakes are high when you can be a SaaS business, offering 24/365 deals to customers who expect you to be online 24 hours a day.
Many SaaS companies provide their cloud applications to customers at all times, but may not have the financial means to hire engineers 24/7. However, such a business model cannot reasonably afford prolonged interruption of services in the event of systems failure. For some, achieving balance between uptime and staff simply means using a managed services provider.
How do you choose a remote support service provider?
First, conduct an objective review of potential cost (or expense) savings. As tempting as it may be to sign up right away, think about when and if you’ll see value in your bottom line. If you can’t recognize a short-term ROI, then it may not be right for you.
Next, consider the overall culture of your organization. Are they open to outside help, especially help that is not on the payroll staff? As with any new program, there is a change management challenge and company buy-in process that you will likely have to go through to gain buy-in from key stakeholders.
And finally, be prepared to do some serious research. Some key factors to consider, including:
- The brand and standards of your managed service provider. Remember, they are a direct reflection of your organization – they must meet or exceed your standards.
- The age of the company
- What are your technical staff resources?
- Do they have strong customer references?
- What are your service level agreements?
- What are you getting for your investment?
- Consider the risks: what happens in the event of a serious disruption? What happens if customers lose trust or confidence in your organization?
Use these questions to help evaluate the broad partnership, rather than simply looking at costs. If you can answer these questions and get enthusiastic support from senior leadership, then a remote IT support provider may be a good fit for you.