Computer technology and the internet have revolutionized communication especially through the introduction of online chat rooms. However, the anonymity created by these technologies has also created new social and ethical problems. People often tend to lose their basic human restrain when they are hiding behind the computer screen. As a result, there have been cases where people have been abused, stalked and disrespected while communicating online.
There seem to be an increasing likelihood of people losing their basic etiquette when communicating digitally in online chat rooms. Online communication is one of the best inventions in the modern world because it has broken traditional barriers of communication caused by physical location and cultural differences. Therefore, it is important for people to avoid misusing online communication.
Courtesy and Etiquette in Online Communication
Always remember to be polite- true character is measured by the ability of a person to do the right thing even when no one is around. Some people tend to forget that it is important to always remain polite especially when they are communicating with other people online. More often than not most people forget to greetings and jump straight to asking personal questions like ‘where are you from’,’ how old are you’ and ‘what do you do for a living.’ It is always important to remain polite and begin every conversation by greetings and inquiring about the welfare of the person you are communicating with. Even if the other party is rude try as much as you can to remain polite as a way of maintaining the quality of casual online communication.
Be culturally sensitive- digital communication creates a platform where people from diverse backgrounds and cultures converge and share ideas and experiences on different topics. It is unethical to assume that everyone is conversant with your culture, or that your culture is superior to other cultures. Always take time to know the background of the people you are communicating with casually online. For instance, it is wrong to assume that everyone from Africa has HIV, or that everyone from Middle East is against the west.
Maintain Professionalism- Just because you are talking to your digital friend casually does not mean that you are free to use vulgar and explicit language. Using this kind of language might cost you friends and extreme cases you can be blocked from online chat rooms.
It is important to maintain quality in online communication by remaining courteous even during casual communication.
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Article Source: https://EzineArticles.com/expert/P_K_Martin/1589987
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